Satya, I can understand your disgust at goodsamaritan's off-hand comment but I'm sure it was not intended as anything other than an expression of his own anger towards the writer of the article. As I'm sure you too are aware, it's very easy in such moments to express ourselves in an inappropriate manner but it's seldom meant as a reflection upon any inferred group.
I'm sorry to hear about your son's difficulties and greatly admire any parent strong enough and courageous enough to cope in such situations. I have spent much of the last 7 years working with clients with mental & physical health problems (including serious head injuries) so can relate. But, however eloquently and logically you stated your argument, I think that berating goodsamaritan for his comment in such a manner was at least equally disgusting to be honest.
But, back to the article - goodsamaritan, good to hear that you've tried leaving a comment on the newspaper website. I can't imagine how they're so inundated with responses as there only now seems to be 7 comments on the article thus far! I would imagine the comments deemed appropriate for publication will be as carefully cherry-picked as the information represented in the article!
Personally, I'm absolutely infuriated by this article and agree that it represents very poorly researched and biased information. It's even more disappointing as The Times is supposed to be one of our better broadsheets! However, I'm not surprised at such a sensationalist, biased and inaccurate article appearing in this paper now. There have been various such (unrelated) reports recently where I have been privy to factual inside information which were in stark contrast to the statements represented. In my opinion as a reader of this paper, it is no longer any better than the British tabloid press.